Effective Date: [17-09-2026]
Opsole is committed to handling personal information transparently and responsibly. This Privacy Policy explains how Opsole collects, uses, shares, stores and protects personal information when individuals interact with our company websites, landing pages, forms, marketing activities, events, sales processes and related online services.
This policy is deliberately company-level and product-neutral. Certain Opsole products or services may have additional privacy notices, product terms, data processing addenda or security documentation that apply to product-specific data processing.
1. Scope
This Privacy Policy applies to opsole.com and other Opsole websites, landing pages, online forms, campaign pages, events, marketing communications and digital properties that link to this policy (collectively, the “Sites”).
It also applies to personal information we receive in connection with business enquiries, demonstrations, assessments, trials, events, sales and marketing activities, social media lead forms and other pre-contract or relationship-management activities.
Where an Opsole product processes data on behalf of a customer, the applicable customer agreement, product-specific privacy notice or data processing addendum may govern that processing in addition to or instead of this website policy.
2. Who We Are and Our Privacy Roles
“Opsole”, “we”, “us” and “our” refer to Opsole Ltd and, where applicable, its affiliates. Opsole Ltd acts as the data controller for personal information processed through opsole.com and Opsole’s website, marketing, sales and business-contact activities.
For most website, marketing, sales, recruitment and business-contact activities, Opsole determines why and how personal information is processed and acts as the controller or equivalent responsible organization under applicable law.
For certain customer product or service data, Opsole may act as a processor or service provider on behalf of a customer. In those cases, the customer generally determines the purposes of processing and requests relating to that customer-controlled data should normally be directed to the customer.
3. Personal Information We Collect
Information you provide directly
Information collected automatically
Information from third parties
Please do not submit sensitive personal information through public website forms unless Opsole specifically requests it for a legitimate purpose and provides appropriate instructions.
4. How We Collect Information
We collect information when you visit or interact with the Sites, submit a form, book a meeting, request a demo or assessment, register for an event, download content, communicate with us, respond to marketing, use a social-media lead form, create an account, or otherwise engage with Opsole.
We may also receive information from service providers, advertising and analytics platforms, CRM systems, business partners and public professional sources, subject to their terms and applicable law.
5. How We Use Personal Information
We may use personal information for the following purposes:
6. Legal Bases for Processing
Where applicable law requires a legal basis for processing, Opsole may rely on one or more of the following, depending on the context:
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.
7. Cookies and Similar Technologies
The Sites may use cookies, pixels, tags, local storage and similar technologies for essential functionality, security, preferences, analytics, advertising measurement, attribution and remarketing.
Types of technologies we may use
Current technologies may include services from providers such as Google (for example Google Analytics, Google Ads and Google Tag Manager), LinkedIn (for example LinkedIn Ads, Lead Gen Forms or the LinkedIn Insight Tag), and comparable providers we may use in the future. The specific tools in use may change as our technology stack evolves.
Where required by law, non-essential cookies and similar technologies are activated only after appropriate consent. You can manage applicable preferences through our cookie banner or Cookie
8. Advertising, Conversion Measurement and Remarketing
We may use advertising platforms to promote Opsole products and services and to understand whether advertising results in website visits, enquiries, demo requests or other conversions.
Depending on the campaign and your choices, advertising and measurement providers may receive online identifiers, device/browser information, page interactions, campaign information or conversion events. Where enabled and permitted by law, we may also use server-side conversion measurement or enhanced-conversion technologies that transmit event information or securely transformed identifiers (for example, hashed contact information) to advertising platforms for measurement, attribution and campaign optimization.
We do not sell personal information for monetary consideration. In some jurisdictions, certain advertising or audience activities may be defined as “sharing”, “targeted advertising” or a similar regulated activity. Where required, we provide consent or opt-out choices through cookie settings or other mechanisms.
9. CRM, Sales and Marketing Operations
We may store and manage business-contact, lead and relationship information in customer relationship management (CRM) and sales systems, including Microsoft Dynamics 365 and other systems used to manage customer and business relationships. This may include form submissions, lead source, communications, meeting history, opportunity status and related business notes.
We may use this information to route leads, respond to enquiries, coordinate follow-up, understand product interest, measure sales and marketing performance, and maintain a record of our business relationship.
10. Email and Other Marketing Communications
Where permitted by law, we may send information about Opsole products, services, events, resources and company updates to business contacts who have requested information, engaged with us, or otherwise have an appropriate relationship with Opsole.
You can opt out of marketing emails at any time using the unsubscribe link in the message or by contacting us. We may retain limited information on a suppression list to respect your opt-out request. Service, security, transactional or legally required messages are not treated as marketing and may still be sent where necessary.
11. How We Share Personal Information
We may share personal information only as reasonably necessary for the purposes described in this policy, including with:
We require service providers handling personal information on our behalf to process it under appropriate contractual and security obligations, subject to applicable law.
12. International Data Transfers
Opsole operates internationally and may use service providers or affiliates located in different countries. As a result, personal information may be transferred to, accessed from or stored in countries other than the country where it was collected.
Where applicable law restricts international transfers, we use appropriate safeguards such as contractual protections, recognized transfer mechanisms, adequacy decisions or other lawful measures.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to maintain business records, manage customer and prospect relationships, comply with legal obligations, resolve disputes, enforce agreements and support security or audit requirements.
Retention periods vary depending on the type of information, the nature of the relationship, legal requirements and our operational needs. For example, marketing contact information may be retained while a business relationship or legitimate marketing purpose continues, subject to opt-out rights, while security and transaction records may be retained for legally or operationally required periods.
Product-specific information may be subject to different retention periods stated in the applicable product privacy notice, contract, DPA or documentation.
14. Data Security
We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Measures may include access controls, encryption, logging, secure configuration, vendor management and security monitoring, depending on the system and risk.
No method of transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the information and the risks involved.
15. Your Rights and Choices
Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:
We may need to verify your identity or authority before completing a request. Rights are subject to exceptions and limitations under applicable law.
16. Children’s Privacy
Opsole’s Sites, products and services are intended for business and professional use and are not directed to children.
17. Third-Party Websites and Services
The Sites may contain links to third-party websites, marketplaces, social networks, documentation, booking tools or other services. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing personal information.
18. Product-Specific and Customer-Controlled Data
This Privacy Policy primarily governs Opsole’s company-level website, marketing, sales, recruitment, business-contact and related corporate activities. Opsole may offer different types of products and services, including cloud-based services, software applications, downloadable or installed software, APIs, platforms, professional services and other technology solutions.
Individual products and services may collect or process different categories of information depending on their functionality and deployment model. Where applicable, such processing will be described in the relevant product-specific privacy notice, security documentation, Terms of Service, End-User License Agreement (EULA), Data Processing Addendum (DPA), customer agreement or other applicable documentation.
Where Opsole processes personal information solely on behalf of a customer using an Opsole product or service, the customer may be the controller or responsible organization. Requests concerning that customer-controlled data should generally be directed to the customer, and Opsole will support the customer as required by applicable law and contract.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, products, technology, legal requirements or privacy practices. We will post the updated version on the Site and update the effective or last-updated date. Where required by law, we will provide additional notice of material changes.
20. Contact and Privacy Requests
For questions, privacy requests or complaints, contact:
Opsole Ltd
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Privacy: [email protected]
Legal: [email protected]
Website: https://opsole.com
If you are contacting us about information processed through an Opsole customer’s account, please identify the relevant customer or organization so we can route the request appropriately.
